Last Updated: July 2026
Welcome to Gold Mountain Wellness Resort. These Terms and Conditions govern your use of our website, room reservations, enquiries, and services provided by Gold Mountain Wellness Resort.
By accessing our website, making a reservation, or using our services, you agree to these Terms and Conditions. Please read them carefully before making a booking.
1. About Gold Mountain Wellness Resort
Gold Mountain Wellness Resort provides accommodation and hospitality services to guests visiting Tiruvannamalai, Tamil Nadu.
Our official website is:
goldmountainwellnessresort.com
All bookings and services are subject to availability and the terms described on this page.
2. Room Reservations
Guests may make room reservations through our website, by phone, through WhatsApp, or through other booking channels made available by Gold Mountain Wellness Resort.
When making a reservation, guests must provide accurate and complete information, which may include:
- Full name
- Phone number
- Email address, where applicable
- Check-in and check-out dates
- Number of guests
- Room preferences
- Any special requests relevant to the stay
A reservation is considered confirmed only after receiving confirmation from Gold Mountain Wellness Resort and, where applicable, completing the required advance or full payment.
3. Booking Confirmation
After a booking request is submitted, our team may contact the guest to verify the booking details and confirm room availability.
Submitting an enquiry or booking request does not automatically guarantee a reservation. A booking is confirmed only when the guest receives explicit confirmation from Gold Mountain Wellness Resort.
4. Room Availability
All rooms and accommodation options are subject to availability. We reserve the right to decline or modify a booking request when the requested room is unavailable.
In exceptional circumstances, if a confirmed room becomes unavailable, we may offer a suitable alternative, reschedule the reservation, or provide another appropriate resolution depending on the circumstances.
5. Pricing and Payments
Room prices may vary based on factors including:
- Room or accommodation type
- Number of guests
- Length of stay
- Season and demand
- Special offers or packages
- Additional services requested
The applicable price will be communicated during the booking process or displayed through the relevant booking channel.
Guests are responsible for ensuring that payment details and booking information are accurate.
6. Check-In and Check-Out
Guests must follow the check-in and check-out times communicated during booking or confirmation.
Early check-in and late check-out are subject to availability and may involve additional charges.
Guests may be required to provide a valid government-issued identification document at check-in, where required by applicable laws or resort policy.
7. Cancellation and Refunds
Cancellation and refund eligibility may depend on the specific booking, room type, booking channel, special offer, and the time at which cancellation is requested.
Guests should contact Gold Mountain Wellness Resort directly as soon as possible if they wish to cancel or modify a reservation.
Any applicable cancellation charges, refund conditions, or non-refundable terms communicated during the booking process will apply to the reservation.
If a refund is approved, processing times may vary depending on the original payment method, payment provider, or banking institution.
8. No-Show Policy
If a guest does not arrive on the scheduled check-in date without prior notice, the reservation may be treated as a no-show.
In such circumstances, payments already made may be subject to the applicable booking and cancellation conditions.
9. Guest Responsibilities
Guests are expected to:
- Provide accurate information when making a reservation.
- Respect resort property and facilities.
- Follow reasonable safety instructions and resort policies.
- Avoid causing excessive noise or disturbance to other guests.
- Use rooms, amenities, and facilities responsibly.
- Comply with applicable laws and regulations.
Guests may be held responsible for damage caused intentionally or through negligence during their stay, subject to applicable law.
10. Children and Additional Guests
Guests must accurately state the number of adults and children included in the reservation.
Additional guests may be subject to room capacity limits, availability, resort policies, and additional charges.
Children should be supervised by a responsible adult while on the resort premises.
11. Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings during their stay.
Gold Mountain Wellness Resort is not responsible for the loss, theft, or damage of personal belongings except where responsibility cannot legally be excluded or limited under applicable law.
Guests should immediately inform resort staff if an item is lost or misplaced.
12. Resort Facilities and Amenities
The availability of particular facilities, amenities, activities, or services may vary due to maintenance, weather, safety considerations, operational requirements, or other circumstances.
We may temporarily modify, restrict, or suspend access to certain facilities when reasonably necessary.
13. Special Requests
Guests may submit special requests relating to their stay. We will make reasonable efforts to accommodate such requests, but availability cannot always be guaranteed unless explicitly confirmed.
14. Website Information
We aim to keep information on our website accurate and up to date. However, room images, descriptions, prices, amenities, and other details may occasionally change.
Images are generally intended to represent the accommodation or experience, but minor differences may exist due to maintenance, improvements, furnishings, seasonal conditions, or other operational factors.
15. Website Use
You agree not to misuse our website or attempt to:
- Gain unauthorized access to our systems.
- Introduce viruses or malicious software.
- Interfere with website functionality.
- Submit false or fraudulent booking requests.
- Use website content unlawfully.
We reserve the right to restrict access where misuse, fraud, or security risks are reasonably suspected.
16. Privacy and Personal Information
We respect the privacy of our guests and website visitors.
Personal information such as your name, phone number, email address, and booking details is used primarily to process reservations, communicate regarding your stay, provide requested services, and meet applicable legal requirements.
For more information, please refer to our Privacy Policy.
17. Third-Party Services
Our website or booking process may include links to or integrations with third-party services, including payment providers, maps, communication platforms, or external booking services.
These third parties may operate under their own terms and privacy policies. Gold Mountain Wellness Resort is not responsible for independent third-party websites or services except where responsibility arises under applicable law.
18. Limitation of Liability
To the extent permitted by applicable law, Gold Mountain Wellness Resort will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes or limits any rights or liabilities that cannot legally be excluded or limited.
19. Force Majeure
Gold Mountain Wellness Resort will not be responsible for delays, cancellations, or inability to provide services due to events beyond our reasonable control, including severe weather, natural disasters, government restrictions, public emergencies, utility failures, transportation disruptions, or similar unforeseen circumstances.
Where possible, we will make reasonable efforts to communicate with affected guests and provide an appropriate resolution based on the circumstances.
20. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our services, booking practices, operational requirements, or applicable laws.
The latest version will be published on this page with an updated revision date.
21. Governing Law
These Terms and Conditions are governed by the applicable laws of India.
Any disputes relating to bookings or services will be subject to applicable law and the jurisdiction of the appropriate courts in Tamil Nadu, India, unless otherwise required by law.
22. Contact Us
If you have questions about these Terms and Conditions, a booking, cancellation, or your stay, please contact us:
Gold Mountain Wellness Resort
Address: No. 97, Kottangal Road, Adiannamalai, Tiruvannamalai, Tamil Nadu – 606604
Email: goldmountainstay@gmail.com
Phone: 8838198769
Website: goldmountainwellnessresort.com